Finding your items

If you have lost an item of property on one of our buses, please contact our customer services department in the first instance, to see if your item has been found.

Please contact us as soon as possible after your item was lost and we will endeavour to locate your property. It is useful to let us know; which route you were travelling on and the date and time of your journey, along with a description of your property.

Lost property is kept for a maximum of four weeks (perishable items are kept for 24 hours). High value items may be kept for up to 14 days. After this time if it is still unclaimed it may be passed to the Police, with the details of where found.

Collecting your property

See the depot address below where your found property is available to collect from (09:00-17:00 Mon - Fri)

Depot details
Hotel Hoppa @
Hallmark Connections Limited
Unit 18 Heathrow International Trading Estate
Green Lane
Hounslow
Middlesex
TW4 6HB

Email:hoppa@hallmark-connections.com

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