Coronavirus - An update for our customers

16 March 2020

The health and safety of our staff and passengers is of upmost importance and following the ongoing developments around the COVID-19 virus we have been implementing measures in line with government policy.

Following the latest government advice for people to work from home, socially distance and undertake only essential travel due to the Coronavirus pandemic, there has been a significant reduction in people travelling. As a result, Hotel Hoppa will be reducing the frequency of bus services until further notice.

Public transport provides a vital role in keeping the country running and ensuring critical sector workers in the health and emergency services can fulfill their roles. Therefore we will continue to operate services at a reduced rate in order to keep vital key workers moving around the region.

The health and safety of our staff and passengers is of upmost importance and we would ask passengers to respect government and NHS information - follow hygiene guidelines and practice safe distancing wherever possible. We are reviewing the situation daily, and monitoring the numbers of passengers we are carrying and will revise our service levels should the need arise.

Bus and coach operators have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of their customers and employees. These regimes are carefully monitored and reviewed, and operators are introducing enhancements as necessary. If passengers have concerns about cash handling in the current environment, we have facilities to pay electronically either via contactless payment on-bus or m-tickets on your mobile phone.

We will be monitoring the situation daily and as the situation evolves, Rotala Plc and all of its Bus and Coach Operations will continue to engage with government and follow the guidance from public health bodies and local authorities. We will continue provide advice and updates to customers via our websites and social media pages.

We have updated our Coronavirus Policy and Procedures, which can be viewed here.

Latest Service Updates can be found here.

For the latest guidance from the British Government, please visit: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

For the latest NHS advice please visit https://www.nhs.uk/conditions/coronavirus-covid-19/

 

This page was last updated on 30th March 2020.

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